Live Chat and Email Support. Entry test and introduction.

Hi guys !

As more and more companies go online with their businesses, there will be more and more opportunities to work-from-home as a chat agent.High-quality and professional email support services at a cost-effective price.

It’s impossible to shop online today without seeing that little “Chat With Us!” bubble in the bottom right. If you can hire live chat agents who give your customers an incredible experience, you can grow both your customer base and your brand reputation.

Before we get started we would like provide you with a simple typing test to see on what level you are on in terms of speed and accuracy . Please visit link to the take test .  Send us a screenshot when you are finished. 

Upon completion of this course, you will receive an Internationally accredited online certification as an International Live Chat and Email Support Specialist from Canada Jobs Online. You will have all the knowledge, tools and resources to be your own boss with easy access to hundreds of online jobs at your fingertips.

Below we will learn about live chat and email support . We will discuss the significance and how it all works .

 
What is Live Chat?

Live chat allows customers to communicate with customer service representatives in real time. Rather than having to speak with a representative on the phone, visitors on a website can have a live interaction with agents in a chat box within a browser.

What is a live chat agent?

Live chat agents who wield that tool use it to make customers happy and satisfied. Through one to one communication, which involves answering various inquiries and solving problems, agents should strive to please their customers.

The importance of email support in customer service

 Maintaining continuous and unstinting communication with your clients is essential for the success of your customer relationship efforts. Presently, Email remains one of the primary means of non-voice communication for businesses.

Outsourcing email support services can help answer these email queries from customers within a fast turnaround time. When you outsource email support services, you can save on precious time and concentrate more on your organization's core competencies.

Here are some of their top hangouts for live chat agents:

eCommerceFuel Jobs – The best eCommerce-specific job board out there, ECF Jobs is a one-stop-shop for all your live chat support operators. Your job posting will be sent to our entire email list, specifically to applicants looking for a customer service gig.

Hire My Mom – If your dream candidate is a part-time female professional with experience wrangling both customers and small children, look no further. It’s a great resource for live chat agent jobs from home.

We Work Remotely – Post a job for just $299 per month and your listing will go to the inboxes of applicants specifically seeking a customer support role.

Upwork – You can choose the level of expertise, price range and time per week desired in order to better vet candidates suited for what you need.

 

 

Thanks guys